General Conditions of Sale


These General Conditions of Sale apply to all persons, businesses or entities subscribing to or purchasing services, products, goods, support and consultancy of IT AND GENERAL.


“IT&G”, “ITG” and "ITG Shop" are treading name of IT and General Limited, registered in England and Wales with registered number: 09291031 and registered office: 20-22 Wenlock Road, London, N1 7GU. “IT&G” means the company providing and operating these services and products. “Services and Products” means the services and products described and offered on our website. “Customer” means the person, firm, corporation or organisation placing an order or subscribing to a service with IT&G. “Website” means our presence on the world wide web under which is available to the public. “Account” means the record of transactions applicable to a user or users associated with IT&G “Legislation” means laws or regulations governing the provision of goods or services between IT&G and registered users. “Registered Partners or Affiliates” refer to associated persons or businesses appointed by IT&G to distribute our goods or services to end users. “Acceptable Use Policy” means the guidelines provided by IT&G for acceptable use. These guidelines are shown separately on the IT&G website but may change from time to time. It is also available on request.

Law and Jurisdiction

 These General Condition of Sale shall be administered under the Laws of England and Wales.

Order Confirmation & Acceptance

When an order is placed, a confirmation email will be sent to the email provided. Such email will contain an order reference and a summary of the order. All orders, whether initial or additional, are subject to acceptance. We reserve the right to immediately or later reject any order or subscription, in whole or in part, for any reason whatsoever. If a payment has been made a refund will be issued for the part of the order rejected.


IT&G is a reseller of products from reputable manufacturers. Our products are covered by a standard one-year "return to base" warranty from manufacturers. Products may need to be returned to the manufacturer for assessment/repair/replacement. Some of our products come from Europe, the United States and other parts of world. IT&G, at its own discretion, can act on behalf of the client to liaise with manufacturers to ensure this process runs as smoothly as possible. IT&G will not be liable for any delay or costs incurred as a result of goods being returned overseas.

Return Policy

Goods correctly supplied in accordance with the Customer’s order may not be returned unless faulty.
Please do not return any goods without contacting us first. Faulty Goods that are covered by the manufacturer’s warranty will be repaired or replaced, or their purchase price will be refunded, at the discretion of IT&G. The Customer must first contact IT&G and obtain a Return Authorisation. Upon receiving notice of your returns request, we will contact you and provide details of where you must return the Goods and other relevant instructions. Please note, this could be an overseas address if good are to be returned directly to the manufacturer. You must then return the Goods to us or to the manufacturer without delay, at the latest within 14 days of notifying us. Goods are returned at your own risk and must be sent in suitable packaging, carriage paid and fully insured for transit at the Customer’s expense unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection and if so, to make arrangements for collection. Repairs not covered by the manufacturer’s warranty will be chargeable, and IT&G will issue a quotation for repair or replacement. Should the Customer decide not to proceed with the repair or replacement, IT&G reserves the right to charge for the work carried out in determining the nature of the fault.

Shipping Policy

The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address. Order before 11:30am on a business day to receive a “next business day (not guaranteed)” service from our courier for items that are confirmed to be in stock. Orders made after 11:30am will be shipped the next business day. Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an overriding agreement in place or an Event Outside our Control. If you have asked us to use an independent courier other than our normal courier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that courier. If we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when the courier have confirmed delivery. Delivery shall occur when you make any alteration of delivery details directly with the courier. Goods must be examined within a 14 days after arrival and you must let us know as soon as reasonably possible if they are faulty, damaged or not as described. We may end the contract with you and charge you for any extra storage costs we have incurred if you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

ITG Shop is a trading name of IT and General Limited, registered in England and Wales with registered number: 09291031 and registered office: 20-22 Wenlock Road, London, N1 7GU.

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