The Netgate Technical Assistance Center (TAC) is a 24x7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues - and fast. From branch office to headquarters, premises to cloud, we’ve got you covered.
Features:
Target Initial Response SLA: 24 Hours
Contact Method: Email / Support Portal
24x7 Operation
Worldwide Coverage
Unlimited number of tickets/resolutions for the life of the subscription
Documentation and Best Practice advice from Netgate engineers
Subscription Terms
This subscription includes a 14-day Activation Window from the date of purchase.
You can activate it any time within those 14 days, and your Subscription Term begins on the date you activate.
If you don't activate within 14 days, the subscription activates automatically on the final day of the window and the term starts from that date.
For further details on subscriptions, please review the subscription section of our General Conditions of Sale.
ITG Shop is a trading name of IT and General Limited, registered in England and Wales with registered number: 09291031 and registered office: 20-22 Wenlock Road, London, N1 7GU. | VAT Reg. No: GB223541733
